Free Shipping Guarantee
Shipping: Most items placed by 2PM EST/11AM PST will ship out the same day from our warehouse. Shipping is always free to you.
Note: we currently ship within the Continental United States and to Puerto Rico, Alaska, Hawaii, Guam, and the U.S. Virgin Islands.
Returning an item: Unopened merchandise may be returned in its original condition, including original packaging and within 14 days of receipt. We can't accept returns on open or used items. A refund will be issued less any shipping charges. Shipping costs incurred to return the product to us will not be refunded. We do not offer exchanges on any item. Note: we do not accept returns on our soap products.
Note: we currently ship within the Continental United States and to Puerto Rico, Alaska, Hawaii, Guam, and the U.S. Virgin Islands.
Returning an item: Unopened merchandise may be returned in its original condition, including original packaging and within 14 days of receipt. We can't accept returns on open or used items. A refund will be issued less any shipping charges. Shipping costs incurred to return the product to us will not be refunded. We do not offer exchanges on any item. Note: we do not accept returns on our soap products.
Contact us at info@fragrancefamilia.com, so we can send you a return label.
Damaged Items: If an item is damaged it must be reported to us within 5 days of delivery. Hold on to the damaged item & all packaging for 2 weeks. Carrier will contact you and/or pick up the package & merchandise. Once the claim is approved we will reship the damaged items.
Missing Packages: If a package is lost in transit we will file a claim with the carrier, and reship or refund per your request. If a package is scanned as delivered by a carrier we are unable to file claims or issue refund. Be aware it is your responsibility for the package. Note: You are accepting complete responsibility for the package. We will issue a delivery confirmation number. If the package is damaged, stolen, or missing no claims can be made and you will be responsible to place a new order at your cost.
Undeliverable Packages: If an order is returned to us by the carrier for any reason including but not limited to (refusal, undeliverable, unavailable to sign) we will issue a refund for the items cost minus a shipping charge (cost charged by carrier to return item).
Cancellations: If you need to cancel your order, please contact us at info@fragrancefamilia.com or use our online contact form as soon as possible. We will try our best to honor your request, but the timeframe for us to be able to do so is small due to automated delivery.